Privacy policy

PRIVACY POLICY

At Celeste Beauty, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when we may share it, and how we protect it when you visit our website, place an order, contact us or use our services.

By using our website or purchasing from Celeste Beauty, you acknowledge that you have read and understood this Privacy Policy.

1. INFORMATION WE COLLECT

When you visit our website, create an account, place an order or contact us, we may collect information necessary to provide our services.

This may include:

Contact Information

  • Full name

  • Phone number

  • Email address

  • Billing address

  • Shipping/delivery address

Order & Transaction Information

  • Products purchased

  • Order history

  • Returns, exchanges or cancellations

  • Payment method

  • Transaction details and payment confirmation

Account Information

If you create an account, we may collect information such as your username, password and account preferences.

Communication Information

When you contact us through email, WhatsApp, phone or other communication channels, we may retain information necessary to respond to your inquiry and provide customer support.

Device & Website Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Website pages visited

  • Date and time of visits

  • General website usage information

2. HOW WE COLLECT YOUR INFORMATION

We may collect personal information through:

Directly from you
When you place an order, create an account, contact us, subscribe to updates or otherwise provide information to us.

Automatically
When you browse or interact with our website through cookies and similar technologies.

Through service providers
Certain third-party providers may collect or process information on our behalf to help us operate our website and provide services.

3. HOW WE USE YOUR INFORMATION

We may use your personal information to:

  • Process and fulfill your orders

  • Confirm and manage your purchases

  • Arrange shipping and delivery

  • Process returns, exchanges and refunds

  • Communicate with you about your orders

  • Provide customer support

  • Respond to your questions and requests

  • Improve our website, products and services

  • Personalize your shopping experience

  • Send promotional or marketing communications where permitted

  • Detect and prevent fraudulent or unauthorized activity

  • Maintain the security of our website

  • Comply with applicable laws and legal requirements

We only use personal information for legitimate business purposes and to provide you with a better shopping experience.

4. COOKIES & SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to help us provide a better browsing experience.

Cookies may help us:

  • Remember your preferences

  • Keep items in your shopping cart

  • Understand how visitors use our website

  • Improve website performance

  • Provide relevant content and marketing

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect some features of our website.

5. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information as part of our ordinary business operations.

We may share information with trusted service providers when necessary to operate our business and provide our services. These may include:

  • Shopify, which hosts and supports our online store

  • Payment processing providers

  • Courier and delivery companies

  • Website and technology service providers

  • Customer support providers

  • Analytics and marketing service providers

We may also disclose information when required by law, legal process or a valid request from an authorized government authority.

Information shared with service providers is limited to what is reasonably necessary for them to perform their services.

6. SHOPIFY

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to sell our products and provide our online services.

Shopify may collect and process information relating to your use of our store in accordance with its own privacy policies.

For more information about how Shopify handles personal information, please review the Shopify Privacy Policy available on Shopify's website.

7. PAYMENT INFORMATION

Payments made through our website may be processed by third-party payment providers.

Celeste Beauty does not intentionally store complete payment card details on our own systems when payment processing is handled by a third-party provider.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

8. SHIPPING & DELIVERY INFORMATION

To deliver your order, we may share necessary information such as your name, phone number and delivery address with our courier or logistics partners.

This information is shared only to the extent necessary to process and deliver your order.

9. MARKETING & COMMUNICATIONS

With your consent where required, we may contact you about:

  • New products

  • Special offers

  • Discounts

  • Promotions

  • New collections

  • Important updates about Celeste Beauty

You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.

Please note that even if you opt out of marketing communications, we may still contact you regarding important transactional matters, such as order confirmations, delivery updates, refunds or customer service inquiries.

10. DATA SECURITY

We take reasonable measures to protect your personal information from unauthorized access, misuse, loss or disclosure.

However, no method of electronic transmission or storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

Please avoid sending sensitive information through unsecured communication channels.

11. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information may depend on factors such as:

  • The nature of the information

  • Whether you have an active account

  • Whether we need the information to process an order

  • Legal or regulatory requirements

  • Accounting and record-keeping requirements

  • Resolving disputes or enforcing agreements

When information is no longer required, we may securely delete or anonymize it where appropriate.

12. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, services or social media platforms.

These websites are not controlled by Celeste Beauty. If you visit a third-party website, we recommend reviewing its privacy policy and terms before providing any personal information.

Celeste Beauty is not responsible for the privacy practices, security or content of third-party websites.

13. CHILDREN'S PRIVACY

Our website and services are not intended for children who are below the applicable age of consent in their jurisdiction.

We do not knowingly collect personal information from children without appropriate authorization where required by law.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

14. YOUR PRIVACY RIGHTS

Depending on applicable law and your location, you may have certain rights regarding your personal information, including the right to:

  • Request access to information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Request information about how your data is used

  • Withdraw consent where processing is based on consent

  • Opt out of certain marketing communications

To make a privacy-related request, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

15. PRIVACY COMPLAINTS

If you have any concerns about how we handle your personal information, please contact us first so that we can investigate and address your concern.

We are committed to handling privacy-related inquiries fairly and responsibly.

16. INTERNATIONAL DATA TRANSFERS

Because we use Shopify and certain third-party service providers, your information may be processed or stored in countries outside Pakistan.

Where required, we take reasonable steps to ensure that personal information is handled in accordance with applicable privacy and data protection requirements.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

CONTACT US

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Celeste Beauty

📞 Phone / WhatsApp: +92 304 7600222
📧 Email: info.celestebeautyy@gmail.com
📍 Location: Citi Housing, Faisalabad 38000, Pakistan

We value your trust and are committed to protecting your privacy while providing you with a safe and enjoyable shopping experience.

Thank you for trusting Celeste Beauty. ❤️