Shipping policy

SHIPPING & DELIVERY

At Celeste Beauty, we believe that a great shopping experience doesn't end at checkout. Our goal is to process and deliver every order safely, carefully and as quickly as possible.

🚚 HOW LONG DOES DELIVERY TAKE?

Our standard delivery time is approximately 2–3 working days after your order has been confirmed.

1. ORDER PROCESSING

Once you place your order, our team will:

  • Confirm your order details

  • Verify your delivery information

  • Carefully check your products

  • Pack your order securely

  • Prepare it for dispatch

Orders are generally processed within 1 business day. During busy periods, processing may take slightly longer.

2. DELIVERY TIME

After your order has been dispatched, it will be handed over to our delivery partner.

Estimated delivery time: 2–3 working days

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays and other circumstances beyond our control.

Please note that orders placed during promotional campaigns, sales or exceptionally busy periods may require additional delivery time.

📦 WHERE IS MY ORDER?

Once your order has been packed and dispatched, you may receive order or tracking information through the contact details provided at checkout.

You can use your tracking information, where available, to follow the progress of your shipment.

For any questions regarding your order, our customer support team will be happy to assist you.

🔎 MY TRACKING INFORMATION IS NOT UPDATING

Sometimes tracking information may take some time to appear or update after the package has been handed over to the courier.

Please allow up to 24–48 hours for the tracking status to update.

If your tracking information still has not changed after this period, please contact us and we will assist you.

💰 SHIPPING CHARGES

Shipping charges, if applicable, will be clearly displayed during checkout before you complete your order.

From time to time, Celeste Beauty may offer free shipping promotions or other special delivery offers. Any applicable offer will be mentioned on our website or at checkout.

📍 PLEASE PROVIDE THE CORRECT ADDRESS

Customers are responsible for providing a complete and accurate delivery address and contact number when placing an order.

Celeste Beauty cannot be held responsible for delivery issues caused by:

  • Incorrect or incomplete address

  • Incorrect phone number

  • Customer being unavailable to receive the parcel

  • Refusal to accept the package

  • Failure to respond to courier calls or messages

If you need to make a change to your delivery information, please contact us as soon as possible after placing your order. Once an order has been dispatched, changes may no longer be possible.

⚠️ DELIVERY DELAYS

While we always do our best to deliver your order within the estimated timeframe, occasional delays may occur due to circumstances beyond our control, including:

  • Weather conditions

  • Public holidays

  • Courier delays

  • High order volumes

  • Address-related issues

  • Unexpected logistical circumstances

We appreciate your patience and understanding during such situations.

📦 DAMAGED OR MISSING PACKAGE

We carefully inspect and securely pack our products before dispatch.

If your package arrives damaged, opened or with missing items, please contact Celeste Beauty as soon as possible after receiving your order. We may request photographs or other information to help us investigate the issue with the delivery partner.

💕 WE'RE HERE FOR YOU

Your satisfaction matters to us. We work hard to ensure that every Celeste Beauty order reaches you safely and in excellent condition.

Thank you for choosing Celeste Beauty.
Beautiful skincare, delivered with care. ✨